Refund and Returns Policy

Returns Information

We guarantee your satisfaction. All of our products come with a 30 day no-quibble guarantee.

If the item(s) you receive are faulty or you have simply changed your mind about any item(s) ordered and you wish to return it/them, then in line with the distance selling regulations (DSR) you can do so provided you inform us of your decision within 7 days of receipt.

The item must not be used and must be “as new” when returned to us.
Once you have informed us that you wish to return goods under the DSR, you have 28 calendar days to do so, at your own expense. Once the item(s) is received we will issue a refund for the product to the original payment card.

Our return address is:
Tobacco Direct, Barbican Close, Barnstaple, Devon, EX32 9HE, UK.